Who we are
HRS1042, LLC – DBA Home Repair Service, 2345 Pelham Parkway, Pelham, AL 35124
Our website address is: https://hrsbham.com
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
SMS Messaging and Consent
Consent is obtained when a user fills out a form on our website. There is a required check box that states: “I give Home Repair Service consent to call, email, or send text messages to me about this request” or some close variation. Home Repair Service uses SMS messaging to communicate with clients regarding ongoing estimates and projects for as long as the client desires. No mobile numbers will be shared with third parties for marketing purposes.
You may opt out of receiving SMS messages from us at any time by replying with ‘STOP’ to any text message. After opting out, you will no longer receive messages from us, but we will retain your phone number in our system for record-keeping purposes.
Data Retention and Security
We retain your phone number for as long as necessary to fulfill the purposes for which it was collected, including for record-keeping purposes. We use secure data storage and encryption methods to protect your personal data against unauthorized access.
Third-Party SMS Service
We use Callrail.com to manage our SMS messaging service. For more details on how your data is handled by Callrail.com, please refer to their privacy policy: https://www.callrail.com/privacy.
Compliance with Regulations
We adhere to all relevant laws and regulations, including 10DLC and the Telephone Consumer Protection Act (TCPA), to ensure the privacy and security of your personal data.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.